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Problem Solving and FAQ for Fliparoni



If you just started using the game please consider checking out the Getting Started Guide first. It may answer basic game play questions.

Please file a bug report if you are having a real problem, especially if it's not solved here.
Send it to to email link at bottom of page or use the feedback page.

(You can also click the email link in Fliparoni instruction screen.)

Updates- Please update to the latest version before reporting a problem. It’s likely the problem has already been fixed. The version number is at the bottom of the Instructions page. (Version 1.3 is currently latest)

Purchasing or Downloading Fliparoni
If you’re having problems downloading or purchasing Fliparoni this is all under the control of Apple.
Tips - Go ahead and hit the buy button again. Apple knows that you’ve already purchased it so even though it says buy it will say the purchase price will be 0. (free)
Because of its size Fliparoni (20+ video clips included) needs to be downloaded to a Mac or Windows computer and then transfered to the phone.
Make sure to set the applications to sync to the iPhone and do a sync to your phone (or Touch).
Apple tech note on re-downloading apps

Fliparoni doesn’t run
If this is an update or a new version and it refuses to run it may be a corrupt download.
Re-download from the iTunes store and re-install.

Pirating - Please don’t pirate the software. A lot of time and effort has been put into the development of Fliparoni. Every lost sale due to piracy means less time and effort that can be devoted to improving it or supplying new clips. See the video demo to see how the game works or get the Lite version to check out.

PUZZLE PIECES

I'm having trouble with gestures to flip or rotate the pieces
Try to keep all swipes in the puzzle piece. Just short, straight moves like you do when using the On and Off controls in preferences.
To rotate just start close to one corner and swipe diagonally to the opposite corner.
You don’t need to swipe the entire distance and you don’t need to make these fast.

I'm having trouble flipping a piece
Make sure the game isn’t in Show Finished mode. The border should be black. If it’s white tap the Show Finished button. (The ? button)
Check that your preferences are set with Flipping on.
Make sure your finger is pressed on the piece (it will have a yellow outline) and try to make a straight swipe (up or down or left or right) Start on one side of the piece and move your finger to the other side of the piece and let go. It won't flip until you stop touching.
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If you move your finger too far it will start dragging the piece. Just short swipes within the piece.

I'm having trouble rotating a piece
Make sure the game isn’t in Show Finished mode. The border should be black. If it’s white tap the Show Finished button. (The ? button)
Check that your preferences are set with Rotating on.
Make sure your finger is pressed on the piece (it will have a yellow outline) and make a diagonal swipe with your finger.
Upper left to lower right or lower left to upper right will rotate clockwise.
Upper right to lower left or lower right to upper left will rotate counter clockwise.
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Swipes are relative to the puzzle clip or image so make sure to have the orientation of your device match.
The piece won't rotate until you release your finger.
If you’re having trouble with the piece gestures please submit feedback to the contact link below.

The piece is rotating the wrong way.
Swipes are relative to the image orientation so make sure you’re holding the phone relative to the image.
Show Finished should be clear on most puzzles. The more abstract images are usually portrait but you can check the thumbnail as well.

I can't move a piece
Make sure the game isn’t in Show Finished mode. The border should be black. If it’s white tap the Show Finished button. (The ? button)
If a piece is already correct it is locked by default. In that case the piece can't be moved. When touched it will make a locked sound and no yellow
outline will appear around the piece. You can turn locking off in preferences if you wish to make it more difficult

I can't drag a piece
Make sure the game isn’t in Show Finished mode. The border should be black. If it’s white tap the Show Finished button. (The ? button)
If the piece doesn't highlight or move at all it's already correct. (see I can't move a piece)
The piece will only appear to drag once you move your finger far enough into a another square.
There's some tolerance to prevent your flip and rotation swipes from causing a drag.
If you drag a piece but it won't go to the new location (and there's a locking sound) then the piece you're trying to replace is already correct.


GAME PLAY
I finished the puzzle but there's no alert showing me the completion time and no applause
You're probably not finished. Touch the Show Finished button on and off and check all the pieces. Touch the pieces. If any of them show a yellow outline then the piece is not correct. If there are plain squares in the image it's possible it's rotated and/or flipped. Sometimes a texture will look correct but you may have to take a closer look. Try flipping and rotating the piece.
In the moving puzzles most pieces have some change during the clip so you may have be watching for a specific change to a piece to know which way to flip or rotate it.

The High Score list didn’t appear when I made a high score
This doesn’t come up by default so it won’t slow you down. Just hit the H (High Score button) whenever you want to see the high scores.

This is too hard. How can I make it easier?
Go to the preferences in the lower right corner and turn off flipping and rotating. Make sure Correct and Lock are both on.
Now select a simpler image. Still image are usually easier. Regular images with defined pieces are easier.
(Images and Movies are arranged in a rough sense of easy to hard order. Downloaded movies can be any order)
Press the Show Finished button on and off as you're working on the puzzle to see where the pieces go.

This is too easy. How can I make it harder?
Go to the preferences in the lower right corner and turn on flipping and rotating.
Now select a more difficult moving clip. Abstract and organic shapes tend to be more difficult.
(Images and Movies are arranged in a rough sense of easy to hard order. )

I want it to be really hard
Go to the preferences in the lower right corner and turn on flipping and rotating and turn off Show Correct ad Lock Correct.
Now you won't know when you have a piece correct.
Select an abstract moving clip or select one of the rendered geometric clips.
Minimize using the Show Finished button.


DOWNLOADS
I've done all the puzzles that come with the application multiple times. Now what?
Be sure to try the download option for new puzzles. This requires an internet connection since it's a lot of data.
New puzzles are available to be downloaded and more will be added over time.

I can’t seem to connect to WiFi within the app.
If your device has been asleep and you start up right away in Fliparoni or it sleeps for a while in Fliparoni it may not reconnect. Quit out of Fliparoni to enable the WiFi to re-connect or check your network settings.

Taking time after hitting download
It has to download the thumbnail images so it can display them.
A progress bar is displayed and the thumbnail images are saved so the next time you hit download it will be faster since only new thumbnail images will need to be downloaded to see the download selection.

Taking time after hitting image to download
it will take a moment to update the display so it makes a sound when you tap the image.
Speed of the download is very dependent on the type and speed of your internet connection.
WiFi is recommended for faster downloads and to minimize cellular data usage.
You can hit cancel part way through a download if desired. It will then display only the frames that finished downloading.
To re-download all frames tap on the thumbnail that says Done and it will delete the clips. Hit it again to download.

Problems downloading
If you experience problems please let us know.

A downloaded puzzle is full of colored shapes and static
There’s a problem on our end with uploading a puzzle. Please send an email so we can correct it.

SOUND
I can’t hear the sound effects
Go to the preferences in the lower right corner and turn on Sound Effects.
Make sure your phone isn’t set to vibrate only and the volume is turned up.

Can I play music in the background while playing the game?
Certainly. Just start up the iPod or Music app on your device and select playlist or other music you’d like to listen to.
Now quit that and the music will continue to play (Apple apps can continue to run). Now startup Fliparoni and start playing.
You can enable or disable Sound Effects in the preferences but these won’t stop the music.


MISC
I would like to delete some of the Fliparoni movies from my iPhone now that I’m done with them.
You can’t delete the movies that come with Fliparoni but you can delete the ones you download. To delete downloaded movies go to Downloads in Fliparoni and tap on a clip that you have already downloaded. These shoud display Done under the thumbnail. You will get an alert that you’re deleting. This will take a moment. To re-download simply tap it again. If the clip is the current one playing you will have to select another clip before you can delete it.

When I restarted the app or tried to download I get a image with a grid of F's on it
This is the default image if your last image wasn't able to be loaded (it was somehow deleted) or if for some reason a movie clip couldn’t be downloaded. Try reselecting the image or clip.


VIDEOS
I can't access the videos I put on my iPhone.
I can't see how to load in my movies or TV shows

As a developer I have NO access to any videos on your iPhone or Touch.
All videos clips usable in Fliparoni come with the application or may be downloaded from a special website within Fliparoni.

How can I use a video I found on the web?
It’s not technically possible for me to use web videos within the app. All videos have to be specially created for the app.
All videos clips usable in Fliparoni come with the application or may be downloaded from a special website within Fliparoni.


CRASHING
App quits when starting up
(If this is the first time running from a download (new or update) then try re-downloading since the the file may be corrupt)

Most likely this is because of limited memory available. Mail, Safari and other Apple apps can fill up memory.
To solve this try turning the device off and then back on.
Press and hold the actual button the top of the iPhone or Touch until the 'slide to power off' switch appears on the screen.
Slide it off.
Now press and release the top button again. You will see an Apple image while it is restarting.
Now try running the application.

App quits while running
This should not be happening. Please send a bug report. The most likely cause is low memory. Mail or Safari may be in the background loading data. Try the procedure above to restart your device.